Question 1

What are the ways to contact SG?

Accepted Answer

You can contact SG via email at [info@sg-embroidery.co.uk](mailto:info@sg-embroidery.co.uk) or by visiting the 'Contact Us' section on our website. Our team is here to assist you with any inquiries you may have.

Question 2

How long does delivery take for different product categories?

Accepted Answer

Delivery times vary based on the product category:

- Football Goals: 3-5 days
- Schoolwear: 7-28 days (summer period is the busiest)
- Teamwear: 4-6 weeks

Please note that these times are estimates and may vary based on demand and other factors.

Question 3

How can I exchange a schoolwear item I purchased from SG if it doesn't fit?

Accepted Answer

At SG, we understand that sometimes you may need a different size or product for your schoolwear purchases. If you have a schoolwear item that has not been worn and still has the labels on, you can easily exchange it.

Simply place a new order for the product you want and add a note at checkout indicating that it is an exchange. Our team will deliver your new order, collect the return, and refund you for the returned item(s) at the same time.

This process ensures a seamless and efficient exchange for our valued customers.

Question 4

What steps should I take if I receive a damaged item?

Accepted Answer

If you receive a damaged item, please contact our customer service team within 7 days of receiving your order. We will assist you with a replacement or refund. Ensure you have your order details and any relevant photos of the damage to expedite the process.

Question 5

What should I do if the product I want is out of stock?

Accepted Answer

If a product you want is out of stock, please use the "Notify When Available" feature. Click on the product image, select the size you want, and then click the "Notify When Available" button. We will send you an email when the product is back in stock.

Question 6

How do I reach customer support?

Accepted Answer

You can reach our customer support team via email at [info@sg-embroidery.co.uk](mailto:info@sg-embroidery.co.uk) or by visiting the 'Contact Us' section on our website. Our team is ready to help with any questions or concerns you may have.

Question 7

What payment methods do you accept?

Accepted Answer

We accept various payment methods including Debit Cards, Credit Cards, PayPal, Stripe and Klarna.

FREE DELIVERY ON ALL ORDERS OVER £150
(EXCLUDING GOALS)

FULL PERSONALISED PRINT AND EMBROIDERY SERVICES

WE GUARANTEE NOT TO BE BEATEN ON PRICE

CUT OFF DATE FOR ALL SCHOOL UNIFORM ORDERS IS THE 8TH AUGUST 2026.
PLACE YOUR ORDER BEFORE TO AVOID DISSAPPOINTMENT

Frequently Asked Questions

What are the ways to contact SG?

How long does delivery take for different product categories?

How can I exchange a schoolwear item I purchased from SG if it doesn't fit?

What steps should I take if I receive a damaged item?

What should I do if the product I want is out of stock?

How do I reach customer support?

What payment methods do you accept?

ABOUT US

About SG

Contact Us

POLICY

Shipping & Returns Policy

Store Policy & Terms

SERVICES

Schoolwear Shops

Club Shops

HELP

Size Guide

Iron in labels

ACCOUNT

Login

Your Orders

Football Kits

Training Equipment

Goals & Parts

FREE DELIVERY ON ALL ORDERS OVER £150 (EXCLUDING GOALS)

FULL PERSONALISED PRINT AND EMBROIDERY SERVICES

WE GUARANTEE NOT TO BE BEATEN ON PRICE

CUT OFF DATE FOR ALL SCHOOL UNIFORM ORDERS IS THE 8TH AUGUST 2026. PLACE YOUR ORDER BEFORE TO AVOID DISSAPPOINTMENT

Frequently Asked Questions

What are the ways to contact SG?

How long does delivery take for different product categories?

How can I exchange a schoolwear item I purchased from SG if it doesn't fit?

What steps should I take if I receive a damaged item?

What should I do if the product I want is out of stock?

How do I reach customer support?

What payment methods do you accept?

FREE DELIVERY ON ALL ORDERS OVER £150
(EXCLUDING GOALS)

CUT OFF DATE FOR ALL SCHOOL UNIFORM ORDERS IS THE 8TH AUGUST 2026.
PLACE YOUR ORDER BEFORE TO AVOID DISSAPPOINTMENT