You can contact SG via email at [info@sg-embroidery.co.uk](mailto:info@sg-embroidery.co.uk) or by visiting the 'Contact Us' section on our website. Our team is here to assist you with any inquiries you may have.

Delivery times vary based on the product category: - Football Goals: 3-5 days - Schoolwear: 7-28 days (summer period is the busiest) - Teamwear: 4-6 weeks Please note that these times are estimates and may vary based on demand and other factors.

At SG, we understand that sometimes you may need a different size or product for your schoolwear purchases. If you have a schoolwear item that has not been worn and still has the labels on, you can easily exchange it.

Simply place a new order for the product you want and add a note at checkout indicating that it is an exchange. Our team will deliver your new order, collect the return, and refund you for the returned item(s) at the same time.

This process ensures a seamless and efficient exchange for our valued customers.

If you receive a damaged item, please contact our customer service team within 7 days of receiving your order. We will assist you with a replacement or refund. Ensure you have your order details and any relevant photos of the damage to expedite the process.

If a product you want is out of stock, please use the "Notify When Available" feature. Click on the product image, select the size you want, and then click the "Notify When Available" button. We will send you an email when the product is back in stock.

You can reach our customer support team via email at [info@sg-embroidery.co.uk](mailto:info@sg-embroidery.co.uk) or by visiting the 'Contact Us' section on our website. Our team is ready to help with any questions or concerns you may have.

We accept various payment methods including Debit Cards, Credit Cards, PayPal, Stripe and Klarna.